About Us

About Us

¡Welcome @ GT MOTOS!

GT Motos is a company dedicated to the online sale of motorcycle parts and spare parts.

 

USED SPARE PARTS

In our online store we have many brands of motorcycles and parts tailored to each client at an affordable cost and with excellent service.

We also have a contact form to search for the part you need, even if we do not have it in stock, without any commitment on your part. We will give you a response within 24 to 48 hours. The products we sell at GT Motos have passed a quality control before adding them to our catalog.

You can have the product in 48-72 hours from the moment the product is shipped .

GT Motos complies with regulations regarding data protection, and has the most advanced security standards regarding payment by credit card .

SHIPPING AND DELIVERY TIMES

SHIPMENTS

Shipping to the Peninsula 5.95 € 24/48 hours*

Free shipping from 89 € (Peninsula)*

*Exceptions: (very bulky parts or engines)

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  • Special prices for the Balearic Islands.

*For shipments to the Canary Islands, consult. 

Estimated shipping time:

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  • Used spare part: 
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    • 24/48 hours after dispatch (Peninsula)
    • Balearic Islands approximately 72 hours after dispatch
    • Canary Islands, contact
    • For other destinations, contact

DELIVERY TRACKING

All shipments will be sent to the customer's address, or the address provided by the customer, through GLS or Mondial Relay (Pick up) within an approximate period of 1-2 business days, after dispatch, provided that market circumstances allow it. 

You will be provided with a tracking number at the time of shipping your order so you can verify its location

DELIVERS

 - Remember to check the status of the package at the time of delivery. 

 - & nbsp;For inquiries, use the Contact section.

 - The delivery of the merchandise will be made to the address designated by the sender, unless the recipient is absent or delivery is not possible due to the weight or volume. In this case, and with prior notice, said delivery will be made at the street door or at the destination service center. In the event of the recipient's absence, a notice of attempted delivery will be left, as well as the way to agree on it. It will be a necessary requirement to proceed with the delivery of the merchandise, the signature of the delivery note by the recipient. In the event of the recipient's refusal to sign the delivery note, Gt Motos will be exempt from all liability. Deliveries are not made to post office boxes .

PICKUPS

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  • Since we mainly work online, for collections at our warehouse, it will be essential that we notify you when your order is ready.
  • We will notify you using the method you choose so that you can pick it up at an agreed time. 
  • GT Motos complies with the regulations regarding &nbsp ;data protection, and has the most advanced security standards regarding payment by credit card.

 

RETURNS

Used or second-hand product:

According to current regulations, you will have 15 calendar days from the date of receipt to return any item as long as it has not been used.

Once the item is returned with its original packaging, and it has been verified that it has not been used, the full cost of the product will be refunded, but the buyer must pay the return shipping costs .

The refund amount will be returned in the same payment method in which the purchase was made.

The return of a full or partial order with free shipping (from €89) that the customer wants to return either by mistake or because they do not want it (any reason other than an error on our part), will have the cost of those one - way shipping costs which will be indicated depending on what the transport company charges.

These shipping costs will be deducted from the amount to be returned.

In case of error on the part of Gt Motos, we are responsible for returning the product, assuming the transportation costs.

Exclusions:

- Electrical materials are excluded since, given their nature, poor handling by the buyer (overloads, not taking into account polarity, bad connections...) can cause anomalies in their operation that are difficult to verify. exterior, except when the assembly of the part has been carried out by a workshop, whether official or independent, presenting the invoice for the assembly and verification of the malfunctioning product .

-The original exhausts or silencers, since they are potentially returnable items after passing through the ITV.

-Products under the express request of the customer will be excluded from the right of return.

For returns, contact &nbsp ;[email protected].

*In the case of the Balearic Islands, the time to claim will be 5 calendar days from the "reception" of the material.

 

GENERAL CONDITIONS FOR GUARANTEES

Used or second-hand products:

In accordance with the provisions of Law 23/2003 on Guarantee in the Sale of Consumer Goods, Gt Motos guarantees all the products that are the subject of this contract, on a general basis and for a period of 90 days starting from the date of receipt of the merchandise, in the event of any manufacturing defect or non-conformity with the characteristics specified therein. The client is recognized the right to both free repair of the product that is the subject of the contract and its free replacement (if in stock), price reduction or termination of the contract, if applicable .

Exclusions:

-Pieces that have been manipulated by the user.

- all electrical equipment except those that justify assembly in an official workshop, since, due to their nature, they can be damaged during assembly, either due to poor handling or misuse of the equipment. product.

-Used tires.

 

PROCESS FOR PROCESSING A RETURN

To correctly process a return you must proceed as follows:

  1. ​​
  2. Complete the RMA form in its entirety. Incorrect data or omission of data can cause delays in the process and even its return .
  3. Identify each product individually with the corresponding reason for return.
  4. If necessary, it will be indicated that a package be prepared, where the products that you wish to return with their accessories and/or components will be placed. Everything must be packaged correctly to avoid possible damage during transport. On the outside of the package, the authorization code provided by&nbsp ; Gt Motos in the response email must be clearly indicated. A copy of the purchase invoice must be included inside .
  5. Once packed and sealed, it must be sent to the address indicated below. The shipment will be made by the agency that best suits you except in cases of errors in the characteristics or applications of the product reviewed on the website www. gtmotos.com, in which the shipment will be made through the transportation agency indicated, to the following address:

GT MOTOS (ADEGOM CB ).
TECHNICAL DEPARTMENT
Calle Manzanos 20
28703, San Sebastián de los Reyes
Madrid

 

Once the package arrives at our facilities, it will be reviewed by technicians and if there is any incident (lack of invoice, breakages, product discrepancies, etc.) the customer will be immediately informed. If everything is correct, the perfect condition and/or operation of the products sent will be checked and payment will be made

 

SECURE PAYMENT

Payment methods

Once you have validated all the information about your purchase (items, shipping methods, delivery and billing address), a list of options will appear for you to choose which payment method you wish to use to make your purchase.

GT Motos offers the following payment methods:

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  • PAYPAL. If you have a PayPal account you can make the payment through its payment gateway integrated into our website.

 

  • VISA-MASTERCARD. If you choose the payment method by credit/debit card, when accepting the purchase a button will appear to make the payment securely, in this way you will access our virtual payment gateway in a secure way that will connect with the POS of our bank. Our platform integrates Redsys ( secure payment method). Its security and encryption systems and protocols guarantee the encrypted sending of data. They prevent identity theft and guarantee secure payment.
  • BANK TRANSFER, through a transfer to our Banco Caixa account:
    ES07 2100 6181 3202 0013 5192, the order will be processed at the time of receipt of payment, which is usually between 24/48 depending on the issuing bank. If within a period of&nbsp ;4 days from the generation of the order we do not receive payment for it, it will be canceled and the purchased parts will be replaced .
  • BIZUM: is a payment service provider in Spain , the result of the collaboration of the vast majority of the country's banking entities to create an instant payment system between individuals and shopping in stores.

 

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  • CASH ON DELIVERY*. If you choose this option you can take advantage of the agreements we have with our collaborating logistics companies, for only a cost of 3% of the value of the merchandise, with a minimum of 3.50 euros ;.
    It is important that you enter a shipping address where there is someone during business hours, as well as that you have the exact price of your order prepared.

 

*This payment method is only available for used or second-hand spare parts and for Peninsular shipments.